Updated: October 22, 2024

​

At iScooter, customer satisfaction is our top priority. Our quality control team inspects all items before shipping to ensure product reliability.

​

Our Promise

Simple and efficient: we offer a straightforward warranty and return process.

​

30-Day Return Policy

• Returns must include: All accessories and original packaging

• Refunds and replacements are issued: Upon receipt of the returned package at our warehouse

• Return shipping cost:

  • Customer pays for non-defective or unwanted products

  • iScooter pays for defective product returns

​

Refund Guidelines

• Within 30 days: Full refund minus shipping if product is non-defective; 25% restocking fee applies

• 31–120 days: Refund of 25%–50%, based on condition and reason; shipping is non-refundable

• Over 120 days: No refunds accepted

​

Refunds for Specific Cases

• Quality issues: Return or exchange accepted

• Wrong item received: Free return or full refund

• Missing or damaged accessories: Free replacement or partial refund

• Order canceled before shipping: Full refund

• Order canceled after shipping:

  • $25 interception fee if successful

  • If not intercepted, return at customer’s cost

• Refused delivery (non-quality issue): Customer pays $30–$50 per scooter for return shipping

• Address change: Must be requested on the same day as order

​

Exchange Policy for Non-Quality Issues

Only applies to unopened, unused scooters with less than 10 miles.

• Within 14 days (same model, different color): $30–$50 return shipping + 10% restocking fee

• Within 14 days (different model): $30–$50 return shipping + price difference + 10% restocking fee

• Over 14 days: No exchanges allowed

​

Non-Returnable Items

• Accessories not returned with the scooter

• Accessories purchased separately

​

Packaging and Handling Notes

• Keep the original box or use equivalent packaging

• Improperly packed returns:

  • 40% fee for damaged items

  • 80% fee for no packaging

​

Refund Processing Time

• Processing time: 3–6 business days after item is received

• PayPal refunds: Up to 48 hours

• Credit card refunds: 7–14 business days

• Orders that have shipped: Not eligible for refund

​

Steps to Return or Exchange

1. Log in to your account using the same email as your order

2. Submit return request with images/videos and reason

3. Once approved, ship to the provided return address

4. Use original or sturdy packaging

5. Refund issued within 5 business days of verification

​

Contact Us

For returns or questions: support@iscoots.com